Martin Skillen – Director, Hi-Tech Coatings International Ltd

Hi-Tech Coatings based in Aylesbury is the market specialist in the development and manufacture of high-performance coatings used by the printing and packaging industries. Our business has a turnover in excess of £10m per annum and growing. Following a re-location to larger premises and the introduction of a new IT system, I wanted to ensure that our existing internal processes were still fit for purpose and I also wanted the team to pro-actively look for opportunities to continuously improve as the business grows. To this end I asked Jonathan, Patrick and Pippa to undertake a comprehensive process review.

Kicking off with a ‘Business Barometer’ which provided a very valuable insight into the current health of Hi-Tech, Jonathan, Patrick and Pippa then quickly immersed themselves in the business, holding a sequence of highly interactive workshops with the team to fully understand our day to day operations. Gaining a wealth of feedback, this was combined with the consultants own findings and as a result we now have a very clear and actionable set of recommendations which will be instrumental in underpinning the next stage in Hi-Tech’ s organisational growth and development.

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